COMPLAINTS AND DISPUTE RESOLUTION POLICY

COMPLAINTS AND DISPUTE RESOLUTION POLICY

KCAPITAL provides customers with a high level of servicing. We strive to create the best conditions for trading, so that all procedures are transparent, and the resolution of all disputable issues is carried out in the shortest possible time, taking into account the interests of all parties.

We conduct a special record of complaints of retail customers, as well as of the measures taken after considering these complaints. In this activity, we are guided by the principles set forth in the regulatory documents of the MCL

DEFINITION OF COMPLAINT

A complaint is the expression of any customer's dissatisfaction with respect to investment and additional services provided by the company.

THE COMPLAINT PROCEDURE

To file a complaint, regardless of its type and validity, the client must be reasoned, providing the following information:

• Name and surname
• Account number
• Number of the trade for which the claim is made
• Date and time of a disputable situation
• Description of the problem
• The name of the employee of the company with whom you have already contacted and explained the problem.

We want to stress that the complaint must be drawn up correctly. It should not be abusive and utilize an offensive vocabulary against the company, its employees and third parties.

CUSTOMERS CAN FILE COMPLAINTS IN THE FOLLOWING WAYS:

By mail, to the following address:

main.office@kcapital.net

The company guarantees total confidentiality in regards to the complaints.